Get help when you need it with our built-in support ticket system and comprehensive help centre. Log tickets, track progress, and access documentation without leaving the platform.
Complete support system built directly into the platform. No more switching applications or losing context when you need help.
Access support from any screen with a single click. No need to navigate away from your current task or lose your place in the application.
Tickets automatically capture the page you're on and relevant user context, helping our support team understand and resolve your issue faster.
Classify tickets as Critical, High, Medium, or Low priority to ensure urgent issues get immediate attention from our support team.
Choose from Bug Report, Feature Request, Question, or General Support categories to route your ticket to the right team member.
Upload screenshots, documents, and other files directly with your ticket to provide complete context for complex issues.
Monitor your ticket progress from submission to resolution with real-time status updates visible directly in the platform.
Self-service knowledge base with guides, tutorials, and answers to common questions.
Find answers quickly with our searchable documentation library covering getting started guides, feature explanations, and best practices.
Hover over any feature or field to see helpful tooltips explaining what it does and how to use it effectively.
Watch step-by-step video guides for complex features, making it easy to learn new functionality at your own pace.
Browse frequently asked questions organized by feature area to find quick answers to common queries.
Access relevant documentation from every page with quick links to help articles related to your current task.
Complete onboarding documentation walks new users through platform setup, configuration, and first tasks.
Experience faster resolutions with support that understands your context.
Log tickets without leaving your current workflow. Continue working while our team investigates your issue with full context of what you were doing.
Contextual information helps our support team understand and resolve issues quickly without lengthy back-and-forth clarification.
Track every ticket from submission to resolution with full transparency into support team activity and progress updates.
Submit tickets anytime, anywhere. Our team monitors submissions continuously to provide timely responses.
All your support history in one place. Review past tickets, solutions, and communications whenever you need them.
Receive automatic email updates when your ticket status changes, ensuring you never miss important support updates.
Track and manage all your support interactions in one place.
View all your previous support requests and resolutions. Search past tickets to find solutions to similar issues quickly.
See support team responses directly in the platform. No need to check email - all communications are centralized in your ticket view.
Rate support interactions to help us improve. Your feedback ensures we continue delivering high-quality support.
Track ticket status through stages: New, In Progress, Awaiting Response, Resolved, and Closed with timestamps for full transparency.
Join organizations using GRCxAI's integrated support system for faster issue resolution.